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    Service Providers

    Effective date: April 8, 2025

    We may employ third-party companies to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services, or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.

    If you would like to be notified of any changes to the list of Service Providers on this page, please email us at info@trydatabook.com and ask to receive Service Provider update notifications.

    To provide the Service

    Infrastructure and databases

    Service Provider Purpose Privacy Policy
    MongoDB Used to operate our database Privacy Policy
    AWS Used to host our infrastructure Privacy Policy
    Google Used for Databook Corporate IT, plus Prospect Intelligence Workbenches (if customer opts for this product module) Privacy Policy
    Microsoft PowerBI used for Prospect Intelligence Workbenches (if customer opts for this product module)

    Azure Open AI supports creating product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module).

    		 Privacy Policy
    Slack Used for customer support notifications Privacy Policy
    Confluent Data streaming Privacy Policy
    Anthropic Create product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module) Privacy Policy
    AWS Bedrock Create product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module) Privacy Policy
    OpenAI Create product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module) Privacy Policy

    Security and authentication

    Service Provider Purpose Privacy Policy
    Auth0 Used for Single Sign On authentication Privacy Policy
    Cloudflare Used to operate our database Privacy Policy

    Error detection and logging

    Service Provider Purpose Privacy Policy
    Segment Used to distribute data to other service providers Privacy Policy
    Datadog Used for log management Privacy Policy

    Subscription management and payment processing

    Service Provider Purpose Privacy Policy
    Chargebee Used for billing and subscription management Privacy Policy
    Stripe Used for payment processing (only for credit card subscriptions) Privacy Policy

    Analytics

    Service Provider Purpose Privacy Policy
    Amplitude Used for user analytics for web and iOS app Privacy Policy
    Google Analytics Used for user analytics for visitors to our marketing website Privacy Policy
    Fivetran Data integration and pipelines Privacy Policy
    Rowzero Analytics Privacy Policy

    To communicate with you

    Service Provider Purpose Privacy Policy
    Intercom Used to send direct marketing and customer support messages to customers or visitors who provide contact details on our website Privacy Policy
    Mailchimp Used to collect contact details submitted via our website and send direct marketing emails to customers or others who have opted-in to our communications Privacy Policy
    Nutshell Used to collect contact details submitted via our website and send direct marketing emails to customers or others who have opted-in to our communications Privacy Policy
    SendGrid Used to send service-related emails Privacy Policy

    Non-core Service Providers

    Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at info@trydatabook.com.