We may employ third-party companies to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services, or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.

If you would like to be notified of any changes to the list of Service Providers on this page, please email us at info@trydatabook.com and ask to receive Service Provider update notifications.

To provide the Service

Infrastructure and databases

Service Provider	Purpose	Privacy Policy
Heroku	Used to manage Databook infrastructure and database	Privacy Policy
MongoDB	Used to operate our database	Privacy Policy
AWS	Used to host our infrastructure	Privacy Policy
Google	Used for Databook Corporate IT, plus Prospect Intelligence Workbenches (if customer opts for this product module)	Privacy Policy
Microsoft	PowerBI used for Prospect Intelligence Workbenches (if customer opts for this product module) Azure Open AI supports creating product content, generating knowledge based content, chat transcripts. Used for DatabookGPT (if customer opts for this product module).	Privacy Policy
Slack	Used for customer support notifications	Privacy Policy
Anthropic	Create product content, generating knowledge based content, chat transcripts. Used for DatabookGPT (if customer opts for this product module)	Privacy Policy
AWS Bedrock	Create product content, generating knowledge based content, chat transcripts. Used for DatabookGPT (if customer opts for this product module)	Privacy Policy
OpenAI	Create product content, generating knowledge based content, chat transcripts. Used for DatabookGPT (if customer opts for this product module)	Privacy Policy

Security and authentication

Service Provider	Purpose	Privacy Policy
Auth0	Used for Single Sign On authentication	Privacy Policy
Cloudflare	Used to operate our database	Privacy Policy

Error detection and logging

Service Provider	Purpose	Privacy Policy
Segment	Used to distribute data to other service providers	Privacy Policy
Datadog	Used for log management	Privacy Policy

Subscription management and payment processing

Service Provider	Purpose	Privacy Policy
Chargebee	Used for billing and subscription management	Privacy Policy
Stripe	Used for payment processing (only for credit card subscriptions)	Privacy Policy

Analytics

Service Provider	Purpose	Privacy Policy
Amplitude	Used for user analytics for web and iOS app	Privacy Policy
Google Analytics	Used for user analytics for visitors to our marketing website	Privacy Policy

To communicate with you

Service Provider	Purpose	Privacy Policy
Intercom	Used to send direct marketing and customer support messages to customers or visitors who provide contact details on our website	Privacy Policy
SendGrid	Used to send service-related emails	Privacy Policy

Non-core Service Providers

Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at info@trydatabook.com.