Legal

    Service Providers

    Effective date: April 1, 2026

    We may employ third-party companies to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services, or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.

    If you would like to be notified of any changes to the list of Service Providers on this page, please email us at info@trydatabook.com and ask to receive Service Provider update notifications.

    To provide the Service

    Infrastructure and databases

    Service ProviderPurposePrivacy Policy
    MongoDBUsed to operate our databasePrivacy Policy
    AWSUsed to host our infrastructurePrivacy Policy
    GoogleUsed for Databook Corporate IT, plus Prospect Intelligence Workbenches (if customer opts for this product module)Privacy Policy
    MicrosoftAzure Open AI supports creating product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module).Privacy Policy
    SlackUsed for customer support notificationsPrivacy Policy
    ConfluentData streamingPrivacy Policy
    AnthropicCreate product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module)Privacy Policy
    AWS BedrockCreate product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module)Privacy Policy
    OpenAICreate product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module)Privacy Policy
    GroqCreate product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module)Privacy Policy
    Google GeminiCreate product content, generating knowledge based content, chat transcripts. Used for DatabookAI (if customer opts for this product module)Privacy Policy
    DatabricksPlatform for processing, storing and analyzing data to support our productPrivacy Policy
    AmpersandIntegration platform to support data syncing with systems such as CRMPrivacy Policy

    Security and authentication

    Service ProviderPurposePrivacy Policy
    Auth0Used for Single Sign On authenticationPrivacy Policy
    CloudflareUsed to operate our databasePrivacy Policy

    Error detection and logging

    Service ProviderPurposePrivacy Policy
    SegmentUsed to distribute data to other service providersPrivacy Policy
    DatadogUsed for log managementPrivacy Policy

    Subscription management and payment processing

    Service ProviderPurposePrivacy Policy
    ChargebeeUsed for billing and subscription managementPrivacy Policy
    StripeUsed for payment processing (only for credit card subscriptions)Privacy Policy

    Analytics

    Service ProviderPurposePrivacy Policy
    AmplitudeUsed for user analytics for web and iOS appPrivacy Policy
    Google AnalyticsUsed for user analytics for visitors to our marketing websitePrivacy Policy
    FivetranData integration and pipelinesPrivacy Policy
    RowzeroAnalyticsPrivacy Policy

    To communicate with you

    Service ProviderPurposePrivacy Policy
    IntercomUsed to send direct marketing and customer support messages to customers or visitors who provide contact details on our websitePrivacy Policy
    MailchimpUsed to collect contact details submitted via our website and send direct marketing emails to customers or others who have opted-in to our communicationsPrivacy Policy
    NutshellUsed to collect contact details submitted via our website and send direct marketing emails to customers or others who have opted-in to our communicationsPrivacy Policy
    SendGridUsed to send service-related emailsPrivacy Policy

    Non-core Service Providers

    Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at info@trydatabook.com.

    Questions about this policy? Contact legal@databook.com.